Shipping and Returns
Who is used for Shipping?
We utilize a variety of providers for delivery, it is usually one of AusPost, Sendle, Inter-parcel or our delivery personnel.
Do we ship Internationally?
At this time we ship only in Australia, unless clarified and agreed upon directly with Radium staff.
How long does it take to process a refund?
Once our team has submitted a refund or credit note request generally it should not take longer than 2 business weeks maximum for funds to be returned. BANK TRANSFER is preferred so please provide your account name, number and bsb number in order to process this request. The processing time takes into account generation of the credit note, submission to accounts department, returns and credit run days, and then finally the delay in return to your bank account through the financial system.
Even by request, we cannot initiate a return of funds for goods that have not arrived back to us, and have not been checked through returns/warranty, without exception.
Can I pick up my order in person?
Yes, but you need to place your order online prior to collection. To maintain a streamlined and efficient process, we have the following guidelines:
Orders must be placed online prior to collection. There are no walk-in / over-the-counter sales. Cash is accepted. Orders need to be collected within 24 hours unless otherwise agreed with staff. Pick up hours are 10am to 5pm weekdays.
Please note that there are no sales staff available to answer questions or initiate order changes.
What is our ABN?
Our ABN is 55 644 890 013.
Our Shop/Distribution Centre is 30/15 Earsdon Street, Yarraville.
Please refer to our contact page where full details containing our number, email and contact form are located.